PROGRESS HOUSING GROUP
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JOB TITLE: Progress Connect Officer
GRADE: Grade 6 - £24,282 - £26,395
LOCATION: Leyland / Hybrid
CONTRACT: Permanent
HOURS: 36.25 hours per week
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WHY CHOOSE PROGRESS HOUSING?
“A career in Progress Housing Group is an opportunity to have a direct impact on the service provided for our community.”
\nOur people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help others achieve.
\nThis is a great opportunity to join a successful, high performing Customer Contact Team, in an ambitious business that is always striving to move forward. Progress Connect is a pivotal role within the group, providing a wide range of services that feed into the wider business. We are committed to providing our customers with a high level of customer service whenever they need to contact us.
\nWith Progress Housing, the sky’s the limit. We will support you to be the best version of yourself and always drive your carer forward.
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WHAT WILL THE RIGHT PERSON LOOK LIKE?
We are passionate about placing our customer at the heart of everything we do, and they deserve exceptional customer experience from us. We would like you to hold that principle, be bold and enthusiastic. You will be someone who truly cares about the customers, who demonstrates empathy and compassion when considering individual needs. We are looking for someone who can work within a team but also use their own initiative to problem solve and adapt to change in a complex organisation.
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WHAT WILL YOU BE DOING?
To provide a first point of contact response to queries, you will answer customer calls across a number of areas. Duties will include, handling customer enquiries, answering general inbound calls, providing information and directing calls to the relevant department or individual. An ability to recognise and prioritise certain information is necessary, as is the right approach when handling customer enquiries.
\nYou need to be computer-literate, although training in specific company software will be given. Good listening, organisational and problem-solving skills are a must for this role. In a call centre environment.
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SKILLS / COMPETENCIES
The Ideal Candidate must have:
\n• A positive can-do attitude.
• Strong work ethics.
• Excellent communication skills.
• A clear telephone voice.
• Be able to work independently.
• A desire to help others.
• Be flexible and adaptable.
• Teamwork skills.
• IT skills
Our culture
We are passionate about our people and how we deliver services to our communities. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working.
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Our Benefits
We’ve designed our benefits to cover everything from big moment to little help’s. As well as all the essentials, like pensions and holidays, we’ve got out Perks to help you with the things that matter.
• 26 days holiday – earn more days the longer you’re with us, with the option to buy and sell too!
• Have your birthday off on us!
• Staff discount through our health plans
• Enhanced Maternity, Paternity, adoption packages
• 1 paid voluntary day a year
• Internal first approach to recruitment
• Enhanced occupational sick pay
• Work life balance
• Training & Development opportunities allowing you learn, to earn more
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
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Additional Information
To find out more about this exciting opportunity, please click here to view the job description and person specification.
\nApplication Closing Date: 18th November 2022
Interview Date: W/C 28th November 2022